Rack Colocation Support

Raise a ticket via the HA Portal and we'll send you a current PDU reading showing live amp draw across both feeds, plus your contracted allowance and headroom. We can also set up a scheduled monthly power report by email so you have a running record without raising a ticket each time. If you're regularly pulling above 80% of your contracted power, talk to us about uprating before you hit the ceiling, especially before adding new servers to the rack.

Raise a ticket via the HA Portal with the names you want added or removed, copies of photo ID for new approvers, and confirmation of who at your end is authorising the change. Approvers can be added as either escorted visitors (must be accompanied by an HA Hosting engineer or another approved person from your company) or as pre-approved badge holders (can escort their own colleagues). We'll process within one working day. Keep your access list current, removing leavers is part of your ISO 27001 obligations, not just good practice.

Raise a ticket with the destination cabinet or carrier name, the media (single-mode fibre, multi-mode, copper), and the port speed you need at each end. For carriers already in the data centre we can usually patch within one working day. For new carriers requiring a meet-me-room build, allow 5 working days. There's a one-off install charge per cross-connect plus a small monthly fee, current pricing on request. Once installed you can manage the patch yourself or via remote hands.

Book a site visit by raising a ticket at least 24 hours in advance with names, photo ID, the work you'll be doing, and a time window. Bring your own rack screws, cage nuts and cables (we sell standard parts on-site if you forget). On arrival, all attendees need photo ID at reception and sign the visitor log. We provide a workspace bench and trolleys for unboxing and moving heavy hardware. If you want us to fit and cable the gear instead, that's a remote hands job; raise the ticket with a rack diagram showing where each U should go.

Raise a ticket and we'll look at three options. First, uprate your existing rack's power allowance if you have U headroom but are bumping the kW ceiling. Second, add an adjacent quarter or half rack if you have room to grow horizontally; quarter and half racks are usually easier to add quickly. Third, upgrade to the next size (quarter to half, half to full) by physically migrating to a larger cabinet during an agreed maintenance window. We'll quote each option and help you pick based on power, cabling and migration risk.