Latest Blog Posts

Downtime Management

By Chris Allen | 08/09/2022 | 0 Comments

The Importance of Downtime Management

Recently a major service we use (not naming names) went down for almost the entire day. We get that downtime can happen unexpectedly. However, this didn’t stop the fact that we had no access to several core functions our team use daily. Thankfully all issues were resolved within a day.

This does highlight why having resilient hosting, with enough redundancy is important though.


A Good Example of Things Out of Your Control

Here is part of the (modified to keep names private) email we received explaining the issue mentioned earlier:

What happened?

The application and website are securely hosted on AWS, which normally provides an exemplary level of service.

Unfortunately, AWS incorrectly believed there was an administrative issue with our account that temporarily suspended all access.

As AWS only provides ticket-based support with minimal escalation options this took longer than expected to resolve.


Will this happen again?

Access has been reinstated, and we’re in the process of rectifying with AWS their information.

Additionally, we now have a dedicated point of contact in place to ensure any issues in the future can be resolved more promptly.

We do not expect this particular issue to happen again.

We know that access to your processes and tasks is critical to how you manage your business.


Why Mention This?

You may be wondering, why mention any of this?

We’re not looking to name & shame anyone. We of all people know that things can go wrong unexpectedly.

Instead, we thought it would be good to highlight the importance of making sure the service providers you use have the appropriate measures in place for when things do go wrong. Here are a couple of key things we think you should have when downtime occurs:


Clear Communications

Ideally, you want clear & prompt communication with your service provider. Often a lot of the frustration in these situations can come from the lack of information about why you can’t access the services you need – especially if the service in question impacts your customers.

Some transparency, in a timely manner, goes a long way in our experience.


Estimates and Updates

From our own experiences, we’ve found that providing regular updates about how the solution to the issues is coming along, helps a lot with managing frustrations and the feeling of waiting around.

If possible, getting estimated times when a fix might be in place can do wonders. This means you can let your customers know when they can expect for normal services to resume.

However, from first-hand experience, these estimates can often change as work is done, so take them with a pinch of salt. Sometimes fixes are quicker than expected and sometimes things are more complicated than first thought.


What We Try to Do at HA Hosting

As much as we’d like to avoid it, downtime does happen to us sometimes. When it does, this is what we like to do:

  • Updates the Status Page, addressing the downtime.
  • Regular updates to the status page, giving progress reports on any fixes and what the actual issues were in the first place
  • When possible, try to give rough timeframes of how long a fix might take
  • Update timeframes as and when we know it might take longer

The reason we like to make use of the Status Page is that it gives all our customers one place they know they can go to. This means we can update it quickly, and get on with fixing the issues at hand.


You can find the Status Page by clicking here or find it at any time by going to the top of the Homepage of the HA website.

Colocation Hosting -How you can save money

Colocation Hosting – How to Save Money

By Chris Allen / 11/07/2022

How to Save Money with Colocation Hosting Colocation Hosting As you may know, Colocation can be a very powerful form of Hosting. It lets you have all the advantages of […]

Read More
What is Single Server Colocation Hosting?

What is Single Server Colocation Hosting?

By Chris Allen / 29/03/2022

What is Single Server Colocation Hosting? So, we’ve chatted about Colocation before and it’s one of the core services we provide here at HA Hosting. But what exactly is Colocation?   […]

Read More
what backup software should you choose?

What Backup Software Should You Choose?

By Chris Allen / 04/02/2022

  Choosing what backup software to use can be complicated. There are many factors to consider and unfortunately, there is no one ‘best choice’ as every person’s or business’ requirements […]

Read More
Colo Banner

When Did You Last Update Your Backup Software?

By Chris Allen / 28/01/2022

When was the last time you checked or updated your backup software? Having a backup solution in the first place is, of course, a positive thing. It adds a layer […]

Read More
Should your Domain Name be in your name?

“Should My Domain Be In My Name?”

By Chris Allen / 20/01/2022

Should Your Domain Be In Your Name? A Website Domain is a massively important part of your business, especially in today’s age where online business is bigger than ever. So […]

Read More
Tips for backup. Small/Solo business data protection tips

Tips to Improve Data Protection

By Chris Allen / 12/01/2022

3 Tips to Improve Data Protection for a Solo/Small Business   Running a business either by yourself or with only a small team can be tough! There is already a […]

Read More
Marc's Recent Training - developing more network security skils

Always Improving – Marc’s Training

By Chris Allen / 08/10/2021

Always Looking to Improve In our last blog post, we mentioned encouraging our team members to pursue training to help develop their skills – benefiting both them as an individual […]

Read More
Blake Developing new skills - why we always push our team to improve

Always Improving – Blake’s Training

By Chris Allen / 24/09/2021

Always Trying to Improve One thing we always try to do here at HA Hosting is to keep improving in all aspects that we can. This could be technology, processes, […]

Read More
Veeam Cloud Connect

Veeam Cloud Connect – What Is It?

By Chris Allen / 30/04/2021

Veeam Cloud Connect – What Is It? In our last blog post, we spoke about how HA Hosting is partnering up with Veeam. And how this would let us provide […]

Read More
HA Hosting Partnering with Veeam

We’re Partnering Up with Veeam

By Chris Allen / 27/04/2021

We’re Partnering Up with Veeam   If you read our last blog post about the new types of backup services we’re developing this will be less of a surprise. For […]

Read More