Server Colocation Support

We are open from 08:00 until 18:00 Monday to Friday (excluding holidays).

If you need to access your server and wish to visit the Data Centre, please book using this link.

Outside of these hours you can always get access, however, there will be a charge of £60 per hour. Just call the main number (0114 228 0022) and you will be put through to the on-call engineer.

Power is charged by the kWh based on the amount used. Our billing platform regularly takes readings from the PDUs and bills automatically each month.

Some legacy Server Colocation has a power allowance included in the price, power readings will be taken periodically, and billing adjusted to suit current power consumption.

Single Server Colocation is provided from shared racks, for us to manage Power and Cooling we have set the maximum power consumption to 2 Amps.

This will allow us to use a standard Rack configuration and provide a consistent service to all our customers.

If you have a server that requires more than 2 Amps of power, then we recommend that you look at our Quarter Rack Colocation product.

Often, we will install your server for you, so you don’t need to bring very much at all.

However, useful things to have when installing a colocation server are

Required 

-          Server Rails

If you don’t have server rails, then speak to us beforehand and we will see if we can supply some.

Optional

-          Power cables

-          Network cables

-          Cage nuts

-          Screwdriver 

When you order Single Server Colocation, you will be sent the following emails:

- General Welcome to HA Hosting email. This gives you some more details on us as a company as well as shows you where you can access support and the HA Hosting Client Portal.

- An email confirming the purchase of your Colocation, your account details, payment details as well as letting you know to expect more information relating to your Colocation soon via another email. You will also receive a link to book a time to bring your server along.

- Colo introduction email

Once ordered your IP addresses will also be allocated automatically. This gives you the opportunity to configure your server before you move into the Data Centre, making the move-in process easier/faster.

You can find the latest, up-to-date information about the Data Centre and the status of our services on our Status Page.

You can access the Status Page here.

• Service Details
• rDNS
• IP Management
• PDU reboots
• Contracts
• Add Low Power Device
• Request Cancelation

You can access the Client Portal Here.

You can add a low power device to your single server colocation for a small additional charge each month.

This can be done by upgrading via the customer portal.

How do I Add a Low Power Network Device to Server Colocation?

If you have a network hardware device that you wish to colocate alongside your server you can do this for a reduced price.

Low power network devices use your server's main network connection and do not include one of their own. Your server is then patched to the network device

The reduced price reflects the fact that there is no additional network port and that the power consumption is lower than a server and is provided on this basis.

You can add a low power device by ticking the box on the order page when completing your inital order, or from within the Client Control Panel as an upgrade at any time.

Power is single server colocation racks is supplied by IEC connection however we can provide an adapter as some devices have their own individual power supplies.

As a server colocation customers, you get a daily remote hands allowance of 15 minutes.

Daily remote hands allowance is not cumalative, is not intended for regular tasks, but for investigating or fixing immediate problems that may occur.

Remote hands would not cover regulary switching your backup device on a schedule but it would cover connecting an external drive for you to perform a one time backup.

We will always do our very best to get your server back online so that you can manage it remotely, even if this take longer than 15 minutes.

e.g. Booting from an OS disc and configuring network access.

Remote hands is aimed at replacing hotswap components and checking cables, visible components and system lights it doesn't include taking your server to pieces.

If you want extra help ask we will often be able to assist for a small charge.

Service Details - Basic details of when the service started, due dates, billing cycle, etc.

Manage IP Addresses - Gives you details of your IPs, network, VLAN ID, Description or label for each IP, and access to Reverse DNS entry.

Upgrade/ Downgrade - You can easily upgrade most aspects of your service, such as power, IPs or even add more servers to your colocation.

PDU Reboots - Remotely reboot PDUs

Contracts - Review the details of your contract for your service.

Add Extras - Add low power device or a managed firewall to your server