Veeam Cloud Connect Support
Getting You Setup and Familiar with Our Veeam Cloud Connect Service
Our Video Guide Playlist
Not Sure Where to Start? Try Here.
Veeam Cloud Connect Support
Using new and unfamiliar software can sometimes be confusing. We get that.
To get you on your way with linking your existing Veeam Backup to ours and backing up your data, we have a created a playlist of video guides. If you watch and follow along with these you'll be well on your way to knowing Veeam Cloud Connect like the back of your hand. Use the YouTube controls to cycle through the videos in the playlist.
Below you'll also find more resources like written guides/documentation and FAQ's that you might also find useful.
Written Guides
Prefer a written guide that you can go through at your own pace? We've got you covered! Download our free PDF guides to our Veeam Cloud Connect below.
Guide to Linking Your Existing Veeam Backup to Our Veeam Cloud Connect Service
Need More Support?
Need a little more support or help with something not covered on this page?
You can go to our HA Portal at https://my.hahosting.com/ and access the support section there.
This will let you raise a ticket in our Support System and is the best way for you to get the help you need, as fast as possible.
Veeam Cloud Connect Support FAQs
Troubleshooting and how-to answers for HA Hosting Veeam Cloud Connect customers. If your question isn't here, raise a ticket from the HA Portal.
How do I connect my Veeam Backup & Replication server to your Cloud Connect?
In your Veeam Backup & Replication console, open Backup Infrastructure and right-click Service Providers, then Add service provider. Enter the DNS name we send you in your welcome email with default port 6180, click Next. Click Add to add credentials we provided, click OK, then Apply to save. Click Next and Finish. You can now target our cloud repository from any backup copy or replication job. If credentials don't work, raise a ticket via the HA Portal and we'll verify and resync.
What firewall ports and IPs do I need to allow?
Allow outbound TCP 6180 from your Veeam server to the cloud gateway DNS hostname we sent you. The hostname resolves to our Sheffield data centre. We use TLS on this port so no SSL-inspecting proxy is needed, just a standard outbound TCP allow rule. If your firewall blocks by destination IP rather than hostname, raise a ticket and we'll send you the current gateway IP, but we may rotate IPs occasionally so the hostname is the safer long-term rule.
My Cloud Connect backup job is failing — what should I check first?
Three quick checks before raising a ticket. First, open Veeam, go to Backup Infrastructure, Service Providers, right-click ours and choose Rescan to refresh the connection. Second, confirm your Veeam server can resolve our gateway DNS and reach port 6180 (Test-NetConnection in PowerShell, or telnet to the hostname on port 6180). Third, check your local Veeam licence isn't expired. If all three pass and the job still fails, raise a ticket via the HA Portal and include the failed job ID and the full error from Veeam's History tab. We can investigate our side from the job ID.
How do I add a Backup Copy job to send copies to HA Hosting?
In Veeam Backup & Replication, go to Home, Backup, then Backup Copy. Pick the backups you want to copy offsite. For the Target, choose our Cloud Connect repository (visible once the Service Provider is added). Set the retention policy (GFS or simple retention both work). Configure the schedule, most customers run continuously or once nightly outside the local backup window. Save and run. The first copy will be large since it ships full backup chains; subsequent runs ship only changed blocks. Bandwidth throttling is configurable per job if you need to protect your internet link during working hours.
How can I restore data from my Cloud Connect copy?
For file-level or VM-level restore, open Veeam Backup & Replication, go to Home, Restore, choose the cloud-stored restore point, then run as normal. Data streams back over the same connection. For a full disaster scenario where you need to boot VMs offsite (your primary site is down or unreachable), raise a priority ticket via the HA Portal. We can stand up Instant Recovery in our environment using the replica functionality, getting your VMs running in our Sheffield data centre within around one hour. We recommend rehearsing this once a year so the runbook is familiar before you actually need it.
View Veeam Cloud Connect Product Page
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