Managed Backup Services

A managed backup service means we take responsibility for designing, configuring, running and testing your backups, so you don't have to. We pick the right backup software for your data and infrastructure, build the schedules to meet your recovery time and recovery point objectives, monitor jobs every day, fix anything that fails, and run a regular test restore to prove the backups work. You get the outcome (recoverable data) without the cost of licences, storage, hardware or training your team on a new backup product.

Pricing is per environment because every business has a different data footprint and retention requirement. Tell us how much data you have, how often it changes, how long you need to keep restore points, and the recovery time you need. We'll quote a fixed monthly fee that covers the software licences, the UK-resident storage on our Ceph cluster, the management time, monitoring, and the test restore process. No surprise fees and no per-restore charges.

We pick the right tool for the job from the market-leading vendors we run in production: Veeam Backup & Replication, Veeam Agent, Acronis Cyber Backup, and Microsoft 365 backup tools. For physical Windows or Linux servers, virtual machines on VMware or Hyper-V, NAS targets, M365 mailboxes, and SaaS workloads we choose the product that fits, configure it to your SLA, and manage it as part of the service. You don't buy or learn the software.

Test restores are run on a regular schedule we agree with you, usually monthly. We pick a representative sample of files or virtual machines, restore them to an isolated environment, verify they came back intact and bootable, then send you a short report. The point is to prove the backups work before you actually need them. Almost every failed recovery we've ever seen at other organisations started with a backup nobody had tested.

It depends on your data volume, your network speed to our Sheffield data centre, and how often jobs run. For typical SME workloads we routinely deliver RPO of one hour or less and RTO of a few hours for full server recovery, faster for individual file restores. For larger or more critical workloads we can build in replication and warm standby copies in our second UK data centre, bringing RTO down to minutes. We'll size and quote against the targets you actually need.

On our Ceph cluster in our own ISO 27001 Sheffield data centre. UK-resident, UK-managed by our own engineering team, with end-to-end encryption on by default. Important for GDPR, ICO requirements and any sector that needs evidence of where customer data physically lives. We can replicate to our second UK data centre for offsite resilience if your risk profile requires it.

Small and mid-sized businesses without a dedicated IT team, IT teams already at capacity who'd rather outsource backup than learn another product, and IT service providers who want to resell managed backup to their clients without building the back-end themselves. If backup keeps getting pushed down the to-do list, or you can't honestly say when your last successful test restore happened, this is for you.

Typically within one to two weeks of agreeing the scope. We start with a short discovery call to size the data, pick the software, agree the SLA, and confirm network requirements. We then provision your repository on our Sheffield Ceph cluster, configure the jobs, run an initial seed (over the wire or via a one-off seed drive for larger datasets), then verify and hand over the first test restore report. From there it's business as usual, managed by us, reported to you.